Shipping policy

1. Order Processing & Dispatch

We prepare and dispatch all orders within 1–3 business days to minimize waiting time and ensure customers receive their items in a prompt manner.

2. International Shipping & Delivery Time

Our standard international delivery typically takes 7–14 days to arrive, with delivery times subject to slight variations depending on the shipping destination. Customers who need faster delivery may select the expedited rush shipping option at checkout.

3. Shipping Cost Calculation & Transparency

Shipping fees are calculated in real time based on your order weight and delivery destination. The exact shipping cost will be clearly displayed at checkout with no hidden fees applied to any orders.

4. Customs Duties & Import Taxes

International shipments may incur customs duties or import taxes determined solely by your local customs authorities. All related charges are the full responsibility of the order recipient. We suggest reviewing your local import regulations before placing an order to avoid unexpected additional costs.

5. Packaging & Shipping Protection

We adopt high-strength, shockproof packaging materials to fully protect your items and prevent damage during transit.

For all high-value orders, optional shipping insurance is available at checkout to provide extra protection and peace of mind during shipment.

6. Delivery Inspection & After-Sales Service

Please inspect your outer packaging carefully upon delivery. If you discover package damage, leakage, or severe deformation, please take photos for evidence, refuse delivery signature, and contact our team immediately.

If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange, or other appropriate solutions accordingly.

7. Customer Support

If you have any questions regarding shipping, customs rules, or the overall delivery process, our customer support team is always available to assist you. Please feel free to reach out anytime for prompt professional guidance via email: service@bretctro.shop or phone: +64 22 739 1048.

Thank you for choosing BRETT RANGINUI! We continuously improve our logistics services to provide a faster, safer, and worry-free shopping experience for all customers.